refund, reschedule & cancellation policy

REFUND

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Refund requests must be made via email to the Lead Instructor at mike@heatholdershtx.com and must fit within the guidelines below:

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• For full refund, registrants must cancel at least 72 hours before the course.

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• Cancellations received within 48 hours of the course date will not receive a cash refund. Instead, a one-time class rescheduling can be made. A rescheduled course must occur within 3 months from original course date. All course fees are forfeited by the registrant if a replacement course has not been attended within the 3-month period.

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Phone calls or voicemail messages are not accepted as a means to request a refund.

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Cancellation and refund requests received via email after the class date/start time forfeit the class cost and are not eligible for refund or reschedule. 

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Rescheduled courses are not eligible for a refund.

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Failure to attend the course, or cancellations less than 24 hours in advance, will result in no refund, credit of the course fee, or rescheduling.

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RESCHEDULE

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Reschedule requests must be made via email to the Lead Instructor at mike@heatholdershtx.com with the following information:

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• Attach the original email confirmation for the course (NOT THE CLASS REMINDER) that requires reschedule, AND

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• The date and time of your requested reschedule.

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Courses can only be rescheduled one-time and must occur within a 3-month period from the original course date, and are non-refundable.

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Phone calls or voicemail messages are not accepted as a means to request a reschedule.

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Reschedule requests received via email after the class date/start time forfeit the class cost and are not eligible for refund or reschedule.

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Attendee substitutions may be made at any time.

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​CANCELLATIONS

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To cancel your course, please contact the Lead Instructor at mike@heatholdershtx.com and attach the original email confirmation for the course you wish to cancel.

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Courses that have been rescheduled can be cancelled, but are not eligible for refunds or rescheduling.

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H.E.A.T Defensive Firearms Training reserves the right to cancel or reschedule classes at any time.

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IF we cancel or reschedule a class due to weather or circumstances beyond our control, you are entitled to a full refund.

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IF H.E.A.T Defensive Firearms Training cancels a class in which you are enrolled, you will be contacted at the email address you used to register.

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Please be sure to provide a valid email address and check your email before class.